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Frequently Asked Questions

How quickly will I receive a response to my query? ▼
We aim to respond to all queries within 24 business hours. For urgent matters, we recommend calling our helpline directly during business hours (Mon–Sat, 9 AM – 7 PM) for an immediate response.
Can I visit your office for a face-to-face consultation? ▼
Yes, you are welcome to visit us during our business hours. We recommend scheduling an appointment in advance so we can have a dedicated advisor ready to assist you. Please call or email us before visiting.
What information should I have ready when I contact you? ▼
Having your approximate loan requirement, monthly income, employment type (salaried/self-employed), and city of residence handy will help our advisors give you the most relevant loan options and rate comparisons quickly.
Is the consultation with CityMoney advisors free of charge? ▼
Absolutely. All consultations, loan comparisons, and advisory services provided by CityMoney are completely free for customers. We are compensated by our partner lenders, not by you.